Cookie and Tracking Policy
Last Updated: February 2025
trivenalora uses tracking technologies to improve your experience on our website. This policy explains what information we collect through these technologies and how you can manage your preferences.
What Are Tracking Technologies?
When you visit trivenalora.com, small text files are stored on your device. These files help us remember your preferences and understand how you interact with our site. Most websites use similar technologies — they've become a standard part of how the internet functions.
Think of them as temporary notes that help us recognise you when you return. Some expire when you close your browser, while others stick around longer to remember settings like your preferred language or whether you've seen certain information before.
Types of Tracking We Use
Not all tracking serves the same purpose. We've organised ours into four categories based on what they do and why we need them.
Essential Operations
These keep the website working properly. They handle things like keeping you logged in, remembering items in your session, and maintaining security settings. Without these, basic functions wouldn't work. You can't disable them because they're necessary for the site to operate.
Functional Enhancements
These remember choices you make to personalise your experience — things like form data you've entered or display preferences you've set. They save you from having to re-enter the same information every time you visit.
Performance Analysis
We use these to understand which pages people visit most, how long they stay, and where they click. This data shows us what's working and what isn't. All information is aggregated — we see patterns, not individual behaviour.
Marketing Communications
These track your interests across different pages to show you relevant content. They also help us measure whether our marketing efforts are reaching the right people. You'll see more personalised information based on what you've shown interest in.
How We Apply This Data
The information we collect serves several practical purposes. When you fill out a contact form, functional tracking remembers what you've entered so you don't lose your progress if you navigate away. Performance data tells us if a particular page loads slowly or if visitors are leaving at a specific point — signals that something needs fixing.
Marketing tracking helps us understand which financial services interest you most. If you spend time reading about business loans, we'll prioritise showing you related resources rather than unrelated products. This makes your browsing more efficient and our communication more relevant.
Important note: We never sell your tracking data to third parties. Information collected through these technologies is used exclusively to improve our services and your experience on trivenalora.com.
Data Retention Periods
Different tracking technologies have different lifespans depending on their purpose.
Session Duration
Deleted when you close your browser
30 Days
Functional preferences and recent activity
12 Months
Analytics and performance data
24 Months
Marketing preferences and interests
Third-Party Services
We use services from other companies to help analyse site performance and manage marketing campaigns. These providers have their own tracking technologies and privacy policies. When you visit trivenalora.com, you might interact with:
- Analytics platforms that measure website traffic and user behaviour patterns
- Email service providers that track whether messages are opened and which links are clicked
- Advertising networks that show relevant content based on browsing history
- Social media platforms if you choose to share content from our site
Each of these services operates independently and follows its own data handling practices. We choose providers that maintain strong privacy standards, but we recommend reviewing their policies directly if you want details about how they process information.
Managing Your Preferences
You have control over which tracking technologies you accept. Most browsers let you block or delete them through settings menus. Keep in mind that disabling certain types might affect how the website functions — some features rely on tracking to work properly.
Here's where to find these settings in common browsers:
If you clear your tracking data, you'll need to re-enter preferences and might notice the site behaves differently. Essential operational tracking will remain active to keep basic functions working.
Changes to This Policy
We update this policy occasionally as our practices evolve or regulations change. When we make significant updates, we'll adjust the date at the top of this page. If changes are substantial, we might notify you through email or a banner on the website.
We recommend checking back periodically, especially if you have concerns about how tracking technologies are used. The financial services industry faces regular regulatory updates, and our practices adapt accordingly.
Questions About Tracking?
If something in this policy isn't clear or you want to know more about how we use tracking technologies, reach out to us directly.
Shop SP326 Level 1 Bankstown Central, 1 North Terrace
Bankstown NSW 2200, Australia
Phone: +61 427 143 273
Email: support@trivenalora.com