Privacy Policy

Information We Collect

We collect different types of information depending on how you engage with our services. Some information you provide directly, while other data is gathered automatically through your use of our website and educational platforms.

Personal Information You Provide

When you register for our programs, contact us, or use our services, you might share:

• Full name, email address, and phone number
• Postal address for course materials and correspondence
• Date of birth and identification details (required for some programs)
• Educational background and professional experience
• Payment information and billing details
• Learning preferences and goals you've shared with us

Information We Collect Automatically

Your interactions with our website generate technical data that helps us improve your experience:

• IP address and general location data
• Browser type, device information, and operating system
• Pages visited, time spent, and navigation patterns
• Course completion rates and assessment results
• Login times and access frequency

How We Use Your Information

We use your personal information for specific purposes related to delivering quality financial education. Here's what we do with the data you share:

Data Sharing and Disclosure

We don't sell your personal information to third parties. Period. However, we do share data with specific partners who help us deliver our services:

Service Providers

We work with trusted third-party companies that support our operations:

• Learning management system providers who host our course platform
• Payment processors handling secure transactions
• Email service providers managing our communications
• Cloud storage services protecting your course materials
• Analytics tools helping us understand platform usage

All these providers are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.

Legal Requirements

We may disclose your information when required by Australian law, in response to valid legal processes, or to protect the rights and safety of trivenalora, our students, or others. This includes complying with requests from law enforcement or regulatory bodies.

Your Rights Under Australian Law

The Privacy Act 1988 gives you specific rights regarding your personal information. You have control over your data, and we're here to help you exercise these rights.

1. Access Your Information: You can request a copy of the personal data we hold about you. We'll provide this within 30 days of your request.
2. Correct Inaccuracies: If you notice any errors in your information, let us know and we'll update our records promptly.
3. Request Deletion: You can ask us to delete your personal information, subject to legal and contractual obligations we must maintain.
4. Restrict Processing: You can request that we limit how we use your data in certain circumstances.
5. Object to Processing: You have the right to object to specific uses of your information, particularly for marketing purposes.
6. Data Portability: You can request your data in a structured, commonly used format to transfer to another service.

To exercise any of these rights, contact our privacy team using the details at the end of this policy. We'll need to verify your identity before processing your request.

Data Security Measures

We take protecting your information seriously and implement multiple layers of security:

• Industry-standard encryption for data transmission and storage
• Secure servers located in Australian data centres with restricted access
• Regular security audits and vulnerability assessments
• Staff training on data protection and confidentiality obligations
• Multi-factor authentication for accessing sensitive systems
• Automated backup systems to prevent data loss

While we use reasonable efforts to protect your information, no internet transmission is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.

Data Retention and Deletion

We keep your information only as long as necessary for the purposes outlined in this policy or as required by Australian law.

Retention Periods

After these periods expire, we securely delete or anonymise your information unless we're legally required to keep it longer.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and understand how you use our platform.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly, including login authentication and course access
• Performance Cookies: Help us understand how visitors interact with our site through anonymous analytics
• Functionality Cookies: Remember your preferences and settings to personalise your experience

You can control cookies through your browser settings, though disabling certain cookies may affect your ability to use some features of our platform.

Third-Party Links and Services

Our website occasionally links to external resources and third-party platforms that might enhance your learning experience. We're not responsible for the privacy practices of these external sites. Before providing personal information to any third-party service, we recommend reviewing their privacy policies.

Children's Privacy

Our services are designed for adults aged 18 and over. We don't knowingly collect personal information from anyone under 18. If you're under 18 and interested in our programs, please have a parent or guardian contact us to discuss appropriate arrangements.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website. The "Last Updated" date at the top of this page shows when the most recent revisions were made.

Continuing to use our services after changes take effect means you accept the updated policy.

Complaints and Disputes

If you have concerns about how we've handled your personal information, please contact us first so we can try to resolve the matter directly. We take all privacy complaints seriously and will investigate thoroughly.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):